An important retail company acting in the Brazilian credit cards market has hired Pragmática to implement a software that allowed operators of its call center to visualize all relevant information in a single place.
“The quality of the job delivered by Pragmática is very good, and its professional staff is highly qualified. It honors the name of the company, assuring quality and respecting deadlines."
Wagner Simones
CIO, Cetelem
One of the most remarkable Pragmática's specialties is the integration of several systems - legacy or not, on different platforms - with the purpose of providing business-oriented solutions to its clients.
 
 
 
Companies are nowadays spending fortunes on systems and CRM procedures, aiming to attract and captivate customers' loyalty. By spending a single fraction of that money, it is worthwhile taking care of automatic attendance quality in their call centers, avoiding the platitude of easy solutions and implementing new procedures that are in fact crucial to the users.
 
Pragmática Engenheiros Consultores Associados, Serviços e Comércio Ltda.
Rua Leandro Dupré, 204 cj. 154 CEP 04025-010 São Paulo - SP | Phone/Fax +55 (11) 5084-6772